As a Desktop Support Technician, you'll be the go-to person for resolving technical issues for users. This role is ideal for those who enjoy helping others and have a knack for troubleshooting technology problems.
Supportive and team-oriented
In the role of Desktop Support Technician at Paracon, you will provide essential support to users in a variety of technical environments. Your day-to-day tasks will involve troubleshooting and resolving issues related to desktops, laptops, and other end-user devices. You will be responsible for user account administration, which includes managing passwords and access rights, ensuring that users have the necessary tools to perform their jobs effectively.
You will work primarily in Microsoft-based environments, so familiarity with Office 365 and Windows operating systems is crucial. The role requires both remote and on-site support, meaning you should be comfortable assisting users in various settings. Keeping accurate documentation of support activities is also a key part of your responsibilities, as it helps maintain a clear record of issues and solutions.
This position is well-suited for individuals who enjoy problem-solving and have a passion for technology. If you have a relevant IT qualification or certification, that will be beneficial. Experience in SLA-driven support environments will also give you an edge, as you will need to manage your time effectively to meet user needs.
Overall, this role offers a great opportunity for those looking to start their career in IT support, providing a chance to develop your skills while making a positive impact on users' experiences.
You'll be taken to the original listing on PNet to apply.