As a Senior Support Engineer, you'll tackle complex issues in cloud environments and ensure smooth operations for enterprise data platforms. This role is ideal for someone with strong problem-solving skills and experience in cloud technologies.
A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. This role is crucial for providing advanced operational support for enterprise data platforms and digital services. You will be responsible for resolving complex production issues and ensuring that services are restored quickly. Your expertise in cloud platforms like Azure, AWS, or GCP will be essential in this position.
In your day-to-day work, you will perform deep root-cause analysis (RCA) to identify and fix issues across distributed systems. Collaboration is key, as you will work closely with Big and MLOps Engineers to ensure that services run smoothly. Your ability to troubleshoot and support cloud-based platforms will be vital in maintaining the integrity of the systems.
This role suits someone with a strong technical background and at least five years of experience in IT support, particularly in cloud environments. You should be comfortable working under pressure and have a knack for problem-solving. If you enjoy tackling complex challenges and working in a dynamic environment, this position could be a great fit for you.
Key responsibilities include: • Providing L2/L3 operational support • Conducting root-cause analysis of production issues • Collaborating with engineering teams to restore services • Supporting cloud-based platforms and ensuring their operational efficiency.
If you are ready to take on a senior role in a tech-focused company, apply now to join A1L Digital.
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