As a 2nd Line IT Support Engineer, you'll be the go-to person for resolving technical issues. Your role involves providing support through various channels, ensuring that users get the help they need efficiently.
Mindmatch Consulting is looking for a 2nd Line IT Support Engineer to join their team in Cape Town. In this role, you will be responsible for providing technical support to users via telephone, email, and remote access. Your primary focus will be on troubleshooting and resolving hardware and software issues to ensure smooth operations for clients.
You will work closely with the first line support team to handle escalated issues that require more in-depth knowledge and expertise. Your day-to-day tasks will include diagnosing problems, guiding users through solutions, and documenting issues in the ticketing system. You will also collaborate with other IT professionals to improve processes and enhance service delivery.
This role is ideal for someone with a solid background in IT support, particularly in a 2nd line capacity. You should have strong troubleshooting skills, a good understanding of hardware and software, and excellent customer service abilities. Experience with remote access tools and network troubleshooting will be beneficial but not mandatory.
Key responsibilities include: • Providing technical support to users via various channels • Troubleshooting hardware and software issues • Documenting and tracking support requests in the ticketing system • Collaborating with team members to improve service delivery
If you are passionate about helping others and enjoy solving technical challenges, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.