As a Tier I Support Technician, you'll be the first point of contact for customers needing help with IT issues. This role is perfect for someone who enjoys problem-solving and helping others.
Tech-Keys is looking for a Tier I Support Technician to join their team in Pretoria. In this role, you will assist customers and employees by addressing their IT-related inquiries and troubleshooting basic issues. Your main goal will be to ensure that users receive prompt and effective support, helping them resolve their problems quickly.
Day-to-day, you will handle incoming support requests via phone, email, or chat. You will need to listen carefully to users, understand their issues, and provide clear instructions or solutions. You will also document each interaction to help track recurring problems and improve service quality.
This position is ideal for someone who is passionate about technology and enjoys working with people. Strong communication skills and a willingness to learn are essential. You should have a basic understanding of IT systems and be comfortable using various software tools to assist users.
Key responsibilities include: • Responding to support requests in a timely manner • Troubleshooting basic IT issues and providing solutions • Documenting support interactions for future reference • Escalating complex issues to higher-level support when necessary
If you are looking to start your career in IT support and enjoy helping others, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.