As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for technical issues. This role is perfect for someone eager to grow their skills in IT support and networking.
In this role, you'll provide essential support to users experiencing technical issues. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting with network connectivity, and resolving VoIP-related queries. You'll also be responsible for documenting issues and solutions to help improve the support process.
You will work closely with other IT professionals, escalating more complex issues to senior engineers when necessary. This position is ideal for someone who enjoys problem-solving and is keen to learn more about cloud technologies, networking, and cybersecurity within a managed service provider (MSP) environment.
Key responsibilities include: • Responding to user support requests via phone, email, or in-person • Diagnosing and resolving technical issues efficiently • Escalating unresolved issues to the appropriate engineering team • Maintaining accurate records of support interactions and solutions
To succeed in this role, you should have a solid foundation in troubleshooting and customer service, along with a basic understanding of networking and VoIP systems. A willingness to learn and grow in the IT field is essential, making this position a great starting point for your tech career.
You'll be taken to the original listing on CareerJet to apply.