As an IT Support Technician at Prescient, you'll be the go-to person for resolving end-user IT issues. This role is perfect for someone who enjoys helping others and has a knack for technology.
Collaborative and tech-focused
Prescient is looking for an IT Desktop Support Technician to join their team in Cape Town. In this role, you will be responsible for providing both remote and hands-on support to end-users. Your main goal will be to resolve IT issues efficiently and ensure that users have a smooth experience with their technology.
On a daily basis, you will handle various support requests, troubleshoot problems, and maintain IT systems. You will take ownership of issues from start to finish, ensuring timely resolutions. This role involves working closely with users to understand their needs and provide effective solutions.
The ideal candidate for this position is someone who enjoys problem-solving and has a passion for technology. You should have strong communication skills and be comfortable working in a fast-paced environment. Experience in troubleshooting and customer service is essential, and familiarity with network configuration and remote support tools would be a plus.
Key responsibilities include: • Providing technical support to end-users • Troubleshooting hardware and software issues • Assisting with network configuration and maintenance • Documenting support requests and resolutions
If you are looking to grow your career in IT support and enjoy helping others, this role at Prescient could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.