As a 2nd Line ICT Support Technician, you'll be the go-to person for resolving technical issues related to voice and data networks. This role is ideal for someone who enjoys problem-solving and providing excellent customer service.
ICTEngage is looking for a 2nd Line ICT Support Technician to join their team in Centurion. In this role, you will be responsible for administering, troubleshooting, and maintaining voice and data networks. Your day-to-day work will involve providing technical support to clients through various channels, including phone, email, and face-to-face interactions. You will play a crucial role in ensuring that clients receive timely and effective solutions to their technical issues.
The ideal candidate will have a strong background in troubleshooting and technical support, particularly in network administration. You should be comfortable working with CRM systems and have a good understanding of voice and data networks. Your ability to communicate clearly and effectively with clients will be essential in this role.
Key responsibilities include: • Administering and maintaining network systems • Troubleshooting technical issues for clients • Providing support via phone, email, and in-person • Documenting issues and solutions in the CRM system
This position suits someone who enjoys working in a collaborative environment and is eager to learn and grow in the tech field. If you have a passion for technology and helping others, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.