Join PEP as a Senior Salesforce Data Cloud Specialist and lead the charge in transforming customer data into actionable insights. You'll architect data flows and ensure compliance while working with millions of records in a fast-paced retail environment.
Dynamic and data-driven, with a strong emphasis on customer engagement and compliance.
Are you an architectural expert ready to build the "Single Version of Truth" for one of South Africa's largest retailers? PEP is seeking a highly skilled Senior Salesforce Data Cloud Specialist to join our team and become the custodian of our customer data revolution.This role is pivotal in strategically ingesting, harmonizing, and activating millions of customer data points to enable real\-time, data\-driven customer engagement. You will ensure our data architecture is high\-performing and cost\-effective, directly managing Salesforce Consumption Model efficiency and maximizing ROI on Flex Credits Key Responsibilities * Strategic Data Architecture \& Ingestion: Architect "Activation\-Ready" data flows from POS, Fintech, and Loyalty systems, while ensuring a high data velocity. Design and maintain the Data Model Object (DMO) mapping strategy and relational data models that underpin unified customer profiles. * Technical Segmentation \& Insight Enablement: Build high\-performance segments and deploy Data Science propensity and churn models into actionable Data Cloud segments, reducing time\-to\-market for complex audience creation. Surface segmentation capabilities and data insights to marketing stakeholders in accessible, non\-technical formats * Data Integrity \& Compliance: Act as the final authority on data accuracy, ensuring 100% variance reconciliation and zero incidents of POPIA non\-compliance, including successful automation of "Right to be Forgotten" requests. Implement and maintain consent management and suppression data flows that feed correctly into Marketing Cloud exclusion logic * Operational Automation: Drive real\-time business actions with a \>95% success rate of Data Actions triggering journeys in Marketing Cloud. * Reporting, Analytics \& Stakeholder Enablement:Build and maintain data pipelines that feed campaign performance dashboards in Marketing Intelligence (new SKU previously known as MCI) on Salesforce core platform. Present data architecture decisions, platform health metrics, and consumption reports to senior and executive stakeholders Required Knowledge, Skills and Competencies * Bachelor’s Degree in Computer Science, Information Technology, Data Analytics, or a related field. * A Salesforce Data Cloud Consultant certification is required. * A Salesforce Data Architect or Marketing Cloud Consultant certification would be an added advantage. * Minimum 5 years of experience in Data Architecture, Data Engineering, or the Salesforce Ecosystem. * 3\+ years of hands\-on experience specifically within Salesforce Data Cloud. * Proven track record in a high\-volume Retail or Fintech environment managing millions of records. * Expert SQL Proficiency for complex Data Cloud Calculated Insights (PostgreSQL/Amazon Redshift syntax). * Expert understanding of Data Modeling, DMO mapping, and relational data models. * Comprehensive knowledge of the MarTech Ecosystem, including Data Cloud interaction with Marketing Cloud and...
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