Join a dynamic team as a Senior Call Centre AI Engineer, where you'll leverage your expertise in AI technologies to enhance voice interactions. This role is perfect for someone who enjoys hands-on work and is passionate about developing innovative AI solutions.
As a Senior Call Centre AI Engineer, you will be at the forefront of developing AI voice agents that enhance customer interactions. Your role will involve building and refining prompt engineering frameworks and retrieval-augmented generation (RAG) pipelines, ensuring that responses are accurate and contextually relevant. This position is ideal for someone who thrives in a hands-on environment and is eager to push the boundaries of AI technology.
In your day-to-day work, you will collaborate with a team of engineers and data scientists to design, implement, and optimize AI solutions for call centres. You will be responsible for integrating various AI technologies into existing systems, ensuring seamless functionality and improved user experiences. Your expertise in Python and familiarity with LLMs will be crucial as you develop robust solutions that meet the needs of the business.
Key responsibilities include: • Developing and maintaining AI voice agents • Building prompt engineering frameworks • Creating and optimizing RAG pipelines • Collaborating with cross-functional teams to integrate AI solutions
To succeed in this role, you should have at least five years of experience in AI engineering, with a strong background in Python and voice AI technologies. A passion for innovation and a collaborative mindset will help you thrive in this innovative and tech-driven environment.
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