As a 1st Line Service Desk Agent, you'll be the first point of contact for users needing technical support. This role is perfect for those who enjoy helping others and solving problems.
collaborative and customer-focused
Datacentrix is looking for a 1st Line Service Desk Agent to join their team in the Northern Suburbs of Cape Town. In this role, you will provide essential support to users experiencing technical issues. Your day-to-day tasks will involve answering calls, responding to emails, and managing support tickets to ensure that users receive timely assistance. You will be the first point of contact for troubleshooting and resolving basic IT problems, making your role crucial in maintaining user satisfaction.
You will need to have a strong customer service mindset and be able to communicate effectively with users who may not be tech-savvy. The ideal candidate will possess a tertiary qualification in IT, specifically in Operational Technical Support. You should be comfortable with technical troubleshooting and have a knack for problem-solving. While previous experience is not mandatory, a willingness to learn and adapt is essential.
Key responsibilities include: • Responding to user inquiries via phone and email • Logging and tracking support tickets in the system • Providing basic troubleshooting for hardware and software issues • Escalating complex issues to higher-level support when necessary
This role is well-suited for entry-level candidates looking to start their career in IT support. If you enjoy helping others and have a passion for technology, this could be the perfect opportunity for you. Join Datacentrix and be part of a collaborative team that values customer satisfaction and professional growth.
You'll be taken to the original listing on PNet to apply.