As an Internal Team Manager at Advania, you'll lead a team of service desk engineers to ensure high-quality support. This role is perfect for someone who enjoys coordinating teams and improving service delivery.
Collaborative and supportive
Advania is looking for an Internal Team Manager to oversee a team of service desk engineers in Cape Town. This role involves working closely with the UK-based Service Desk Manager to ensure that service levels are consistently met and that the team operates efficiently. You will play a crucial role in coordinating workloads and supervising the performance of your team.
In your day-to-day work, you will be responsible for managing the team's activities, ensuring that they have the resources they need to provide excellent service. You will also be involved in performance evaluations and helping team members develop their skills. Strong communication and leadership skills are essential, as you will be the bridge between your team and upper management.
Key responsibilities include: • Supervising and coordinating the service desk team • Ensuring service levels are met • Managing workloads effectively • Collaborating with the UK Service Desk Manager • Supporting team members in their professional development
This role is ideal for someone with experience in IT support and team management. If you thrive in a collaborative environment and are passionate about delivering great service, you will find this position rewarding. Strong organizational skills and the ability to motivate a team are key to success in this role. Join Advania and help shape the future of their service desk operations.
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