As an IT Support Technician at Phoenix Recruitment, you'll provide essential support to users in Roodepoort. This role requires a mix of technical skills and customer service to resolve issues efficiently.
Phoenix Recruitment is looking for an IT Support Technician to join their team in Roodepoort, Johannesburg. In this role, you will be responsible for providing technical support to end-users, ensuring that their IT issues are resolved promptly and effectively. You will be the first point of contact for users experiencing technical difficulties, and your ability to troubleshoot and communicate clearly will be key to your success.
Your daily tasks will include responding to support requests, diagnosing hardware and software problems, and providing solutions. You will also be expected to escalate more complex issues to higher-level support when necessary. Flexibility is important, as you may need to provide after-hours support depending on business needs.
The ideal candidate will have at least three years of experience in IT support, helpdesk, or desktop environments. Relevant certifications such as A+, N+, and MCSE/MCP, along with a recognized IT diploma, are essential. Strong problem-solving skills and a customer-oriented mindset are crucial for this role, as you will be working directly with users to ensure their IT systems run smoothly.
This position suits someone who enjoys helping others and has a passion for technology. If you thrive in a fast-paced environment and are eager to tackle new challenges, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.