As an IT Support Analyst at Lovisa, you'll provide essential technical support to various teams. This role is perfect for those who enjoy solving problems and helping others with technology.
Lovisa is looking for an IT Support Analyst to join their team in Midrand, Johannesburg. In this role, you will be the first point of contact for technical issues, providing Level 1 and Level 2 support to ensure smooth operations across various departments. Your day-to-day tasks will involve troubleshooting hardware and software issues, assisting with installations, and maintaining accurate records of support requests.
You will work closely with the Retail, Infrastructure, Data, and Applications teams to resolve technical problems efficiently. This role requires a proactive approach to problem-solving and excellent communication skills to assist users effectively. You will also be responsible for escalating issues when necessary, ensuring that all support requests are handled promptly.
This position is ideal for someone who is passionate about technology and enjoys helping others. A background in technical support or customer service is essential, along with a willingness to learn and adapt to new challenges. Familiarity with networking and retail systems will be beneficial but is not mandatory.
Key responsibilities include: • Providing technical support to users • Troubleshooting hardware and software issues • Maintaining support documentation • Escalating complex issues to senior staff • Assisting with software installations and updates
If you are looking for a role that offers growth opportunities in a dynamic environment, this could be the perfect fit for you.
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