As a Senior IT Helpdesk Technician at Dash BPO, you'll be the go-to person for resolving complex IT issues. This role is perfect for someone with a solid background in IT support and a passion for helping others.
Dash BPO is looking for a Senior IT Helpdesk Technician to join their team in Randburg, Johannesburg. In this role, you will handle Tier 2 support, addressing more complex IT issues that frontline support cannot resolve. Your expertise will be crucial in ensuring that all hardware, software, and network-related incidents are managed effectively and efficiently.
Your day-to-day responsibilities will include troubleshooting and resolving technical issues, providing support for Windows operating systems, and assisting users with application and peripheral problems. You will also be responsible for maintaining documentation of incidents and solutions, ensuring that knowledge is shared within the team.
This role suits someone with a strong technical background and excellent problem-solving skills. You should be comfortable working in a fast-paced environment and have a passion for helping others. Key requirements include relevant certifications such as A+, CompTIA Network+, and CompTIA Security+, along with experience in IT support.
In summary, if you have a solid foundation in IT support and are looking to take your career to the next level, this position at Dash BPO could be a great fit for you. Join a team that values professional growth and collaboration while making a real impact on users' experiences.
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