As a Line 1 Systems Technician, you'll be the first point of contact for customers needing support with their card machines. This role is perfect for someone who enjoys helping others and solving problems.
In this role as a Line 1 Systems Technician, you'll be part of a team that provides essential support to customers using card machines at fuel stations across South Africa. Your main responsibility will be to assist customers with their inquiries and provide effective solutions. You'll also transfer calls to other teams when necessary, ensuring that customers receive the help they need promptly.
Your day-to-day tasks will include: • Responding to customer calls and inquiries • Diagnosing issues with card machines and providing workable solutions • Assigning support actions to internal teams or external partners when needed
This position is ideal for someone who enjoys working in a fast-paced environment and has a knack for troubleshooting. Familiarity with operating systems and software management will be beneficial, but the most important quality is a strong commitment to customer service. If you're looking to start your career in IT support, this role offers a great entry point with opportunities for growth within the company.
You'll be taken to the original listing on PNet to apply.