As an L2 Service Desk Engineer, you'll be the go-to person for resolving complex IT issues. This role is perfect for someone who enjoys problem-solving and working in a fast-paced environment.
Dynamic and performance-oriented
Network Contracting Solutions is looking for an experienced L2 Service Desk Engineer to join their team in Johannesburg North. In this role, you'll provide second-line technical support for escalated incidents and service requests, ensuring that end-users receive timely and effective assistance. Your day-to-day responsibilities will include troubleshooting complex technical issues, managing incidents, and providing support through various channels such as remote tools, phone calls, and onsite visits when necessary.
The ideal candidate will have 2-5 years of experience in IT support or service desk roles, with a strong focus on customer service and technical problem-solving. You'll be expected to take ownership of escalations and work collaboratively with your team to resolve issues efficiently. This position is well-suited for someone who thrives in a high-performance environment and is proactive in finding solutions.
Key responsibilities include: • Providing second-line support for escalated incidents • Troubleshooting and resolving technical issues • Supporting end-users via remote tools and onsite assistance • Managing incidents in accordance with service level agreements (SLAs)
If you're ready to take your IT support career to the next level and enjoy working in a dynamic, SLA-driven environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.