The IT Business Support Specialist is crucial for delivering top-notch technical assistance and ensuring customer satisfaction. This role is ideal for someone with strong networking skills and a passion for problem-solving.
Supportive and customer-focused
As an IT Business Support Specialist, you'll be at the forefront of delivering technical assistance to customers in Pretoria. Your main responsibility will be to troubleshoot complex issues and ensure that customer setups are running smoothly. This role requires a strong understanding of networking and routing configurations, as you'll be supporting advanced setups that demand technical expertise.
Your day-to-day tasks will involve responding to support tickets, aiming for first-time resolution to enhance the customer experience. You'll work closely with both customers and internal teams, making collaboration a key part of your role. Your ability to solve problems efficiently will be essential in reducing repeat escalations and improving overall satisfaction.
This position is best suited for someone with at least three years of experience in a networking environment. You should possess advanced technical skills and a knack for troubleshooting. If you enjoy working in a supportive and customer-focused atmosphere, this could be the perfect fit for you.
Key requirements include: • Advanced technical proficiency in IT support • Strong problem-solving skills • Experience in networking and routing configurations • Excellent customer service skills
If you're ready to take on a challenging role that makes a real difference in customer satisfaction, consider applying for this position.
You'll be taken to the original listing on PNet to apply.