As an IT Technician at Ergasia Placements, you'll provide essential support in a dynamic call center environment. Your expertise in IT certifications and hands-on experience will help resolve technical issues efficiently.
Ergasia Placements is looking for an IT Technician to join their team in Pretoria. This role is crucial for providing IT support within a call center environment, where you'll assist users with various technical issues. Your day-to-day tasks will involve troubleshooting hardware and software problems, ensuring that systems are running smoothly, and providing excellent customer service to users in need of assistance.
You will be responsible for: • Responding to IT support requests in a timely manner • Diagnosing and resolving technical issues related to hardware and software • Assisting users with Office 365 and other applications • Maintaining IT equipment and ensuring it is up to date
To succeed in this role, you should have a strong foundation in IT support, backed by relevant certifications such as A+ and N+. With 3 to 5 years of experience, particularly in a call center setting, you will be well-equipped to handle the demands of this position. This role is ideal for someone who enjoys problem-solving and has a passion for technology, as well as the ability to communicate effectively with users at all levels.
You'll be taken to the original listing on CareerJet to apply.