As a Senior 3rd Line Support Analyst, you will be responsible for managing complex technical issues and providing high-level support to clients. This role is ideal for someone with extensive experience in IT support and a strong background in Azure infrastructure.
In this role, you will be part of a dedicated team that provides advanced technical support to clients, primarily focusing on Azure infrastructure. Your day-to-day tasks will involve troubleshooting complex issues, managing incidents, and ensuring that client systems are running smoothly. You will also collaborate with other IT professionals to implement solutions and improve service delivery.
Key responsibilities include: • Providing 3rd line support for technical issues • Managing Azure infrastructure and services • Collaborating with team members to resolve incidents • Documenting processes and solutions for future reference • Assisting with system upgrades and maintenance
This position is best suited for someone with a strong background in IT support, particularly in a managed service provider (MSP) environment. You should have excellent problem-solving skills and the ability to work independently in a remote setting. A minimum of five years of experience in a similar role is required, along with a deep understanding of Azure services and infrastructure management.
If you are looking for a challenging role that allows you to leverage your technical expertise while working in a supportive and professional environment, this could be the perfect opportunity for you.
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