As a Senior IT Technician, you'll play a crucial role in supporting the technology needs of a manufacturing company. Your expertise will ensure that hardware, software, and network issues are resolved efficiently and effectively.
The HR Company is seeking a Senior IT Technician for a manufacturing client in Cape Town. In this role, you will provide high-level technology support across the business, ensuring that all IT-related issues are addressed promptly and effectively. Your day-to-day responsibilities will include troubleshooting hardware and software problems, managing network-related tickets, and supporting enterprise-level applications such as Power Apps and O365.
You will be responsible for maintaining the security and integrity of the company's IT infrastructure. This includes implementing and enforcing IT policies and procedures, as well as assisting with the development of documentation for internal processes and user guides. You will also provide end-user education on current and new technologies, ensuring that employees are well-informed and equipped to use the systems effectively.
This position is ideal for someone with a strong technical background and a passion for helping others. You should have at least five years of experience in IT support, with a solid understanding of TCP/IP and network infrastructures. Your ability to manage multiple tickets and prioritize tasks will be essential in meeting the 48-hour closure time for issues raised by employees.
If you are motivated, energetic, and ready to take on a senior role in a supportive environment, this position could be a great fit for you. Your expertise will help drive the company's technology initiatives and ensure a smooth operational flow.
You'll be taken to the original listing on PNet to apply.