iLaunch is seeking an IT Engineer to enhance their technical support team. This role is ideal for someone with solid experience in IT infrastructure and a knack for problem-solving.
As an IT Engineer at iLaunch, you'll play a crucial role in managing technical support queries and ensuring smooth IT operations. Your day-to-day tasks will involve responding to escalated issues, maintaining servers, and overseeing network infrastructure. You'll also provide training to staff on various IT applications, helping to enhance their skills and knowledge.
To succeed in this role, you should have at least five years of experience in IT infrastructure, along with a year of experience in CRM administration or a similar position. A strong understanding of networking technologies, including SD-WAN and VLANs, is essential. Familiarity with South African IT legislation will also be beneficial.
Your responsibilities will include: • Monitoring and responding to escalated IT queries • Ensuring adherence to service level agreements (SLAs) • Managing server and network maintenance tasks • Providing training and support to staff on IT applications
This position is well-suited for someone who thrives in a professional environment and enjoys tackling technical challenges. If you have a solid background in IT support and are eager to contribute to a dynamic team, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.