Join a global law firm as an IT Service Desk Analyst, where you'll be the first point of contact for IT support. This role is perfect for someone who enjoys problem-solving and helping others with technology.
As an IT Service Desk Analyst at a global law firm, you will be responsible for managing and resolving first and second line IT support issues for customers. Your day-to-day tasks will involve providing high-level support, coordinating with your team, and ensuring that all IT operations run smoothly. You will also assist in setting up IT equipment for meetings and conferences, which requires a keen attention to detail and strong organizational skills.
In this role, you will handle various responsibilities, including: • Managing IT stock and logging service desk tickets before issuing equipment • Maintaining compliance with IT policies and procedures • Referring unresolved issues to third-line support teams • Controlling and recording all IT equipment movements
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. You should have a relevant IT qualification, such as A+, N+, or MCITP, and possess excellent communication and problem-solving skills. If you thrive in a collaborative setting and are eager to help others, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.