Join the IT Service Desk team at Cape Union Mart, where you'll provide essential support to users. This role is perfect for someone who enjoys solving problems and helping others with their tech issues.
Cape Union Mart is looking for a Service Desk Technician to join their IT team in Cape Town. In this role, you will be the first point of contact for employees needing technical assistance. Your main responsibility will be to troubleshoot and resolve IT issues, ensuring that users can work efficiently. This position involves participating in an on-call rotation, so flexibility is key.
You will handle a variety of tasks, including: • Responding to support requests via phone, email, or in-person • Diagnosing hardware and software problems • Providing solutions or escalating issues as needed • Documenting support interactions in the ticketing system
This role is ideal for someone who enjoys helping others and has a knack for technology. You should be comfortable working in a fast-paced environment and be ready to learn new skills. Strong communication and customer service skills are essential, as you will be interacting with various team members across the company.
If you are looking to start your career in IT support, this position offers a great opportunity to gain experience and grow within a supportive team. Join Cape Union Mart and help keep their technology running smoothly!
You'll be taken to the original listing on CareerJet to apply.