As an IT Support Technician at Craven Cottage CC, you'll be the go-to person for resolving tech issues. This role is perfect for someone who enjoys helping others and has a knack for problem-solving.
Craven Cottage CC is looking for an IT Support Technician to join their team in Roodepoort, Johannesburg. In this role, you'll be responsible for managing and resolving IT support tickets, ensuring that users receive timely assistance. Your day-to-day tasks will involve troubleshooting various technical issues, providing support for network-related problems, and assisting with user onboarding and offboarding processes.
You will need to prioritize tickets based on urgency and ensure that all issues are addressed within agreed response times. Being available for after-hours remote support is also a key part of the job, as business needs may require your expertise outside regular hours.
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for helping others with their tech challenges. Strong customer service skills and the ability to troubleshoot effectively are essential. Familiarity with ticket management systems and basic network support will be beneficial.
Key responsibilities include: • Managing and resolving IT helpdesk tickets • Providing technical support to users • Assisting with user onboarding and offboarding • Escalating complex issues when necessary
If you're eager to start your career in IT support and thrive in a collaborative atmosphere, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.