As an IT Support Engineer at RPO Recruitment, you'll be the go-to person for resolving technical issues. This role is perfect for someone who enjoys troubleshooting and helping others with their tech problems.
RPO Recruitment is looking for a Tier 2 IT Support Engineer to join their team in Cape Town. In this role, you will be responsible for providing technical support to users, troubleshooting issues related to both Windows and Linux operating systems, and ensuring that hardware and network configurations are functioning smoothly. Your day-to-day tasks will involve responding to support tickets, diagnosing problems, and implementing solutions to enhance user experience.
You will work closely with other IT professionals to resolve complex issues and may also assist in managing cloud services, particularly Azure. This position is ideal for someone who enjoys problem-solving and has a passion for technology. You should be comfortable working in a fast-paced environment and be able to communicate effectively with both technical and non-technical users.
Key responsibilities include: • Providing Tier 2 support for technical issues • Troubleshooting Windows and Linux operating systems • Managing hardware and network configurations • Assisting with cloud services and Azure administration
To succeed in this role, you should have a solid understanding of network protocols and hardware configurations. Familiarity with cloud technologies is a plus. If you are eager to learn and grow in your IT career, this position offers a great opportunity to develop your skills while contributing to a collaborative team.
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