As a Senior 3rd Line Support Analyst, you'll be the go-to person for resolving complex technical issues. Your expertise in Azure infrastructure will be crucial in providing top-notch support to clients.
In this role, you will provide high-level technical support to clients, focusing on resolving complex issues that require advanced troubleshooting skills. Your day-to-day tasks will involve working with Azure infrastructure, ensuring systems are running smoothly and efficiently. You'll be part of a dedicated team that values collaboration and continuous improvement.
Key responsibilities include: • Handling escalated support tickets from 2nd line support staff • Diagnosing and resolving technical issues related to Azure services • Collaborating with other IT professionals to enhance service delivery • Documenting solutions and creating knowledge base articles for future reference
This position is ideal for someone with a strong background in IT support, particularly in a managed service provider (MSP) environment. You should have at least five years of experience in a similar role and be comfortable working independently in a fully remote setting. Strong customer service skills are essential, as you'll be interacting with clients to ensure their needs are met effectively.
If you have a passion for technology and enjoy solving complex problems, this role could be a great fit for you. Your ability to communicate technical information clearly will be key to your success in this position.
You'll be taken to the original listing on PNet to apply.