As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for IT issues. This role is perfect for someone who enjoys helping others and solving problems.
In this role, you'll provide essential support to users experiencing IT issues. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting with network connectivity, and ensuring that printers and mobile devices are functioning properly. You'll be working closely with customers, so strong communication skills are key.
Your responsibilities will include: • Responding to support requests via phone, email, or in-person • Diagnosing and resolving technical issues • Assisting users with software installations and updates • Maintaining documentation of support interactions and solutions • Collaborating with other IT team members to improve service delivery
This position is ideal for someone who is eager to learn and grow in the IT field. If you have a knack for problem-solving and enjoy helping others, you'll thrive in this environment. A basic understanding of networking and hardware is essential, while experience with mobile devices and security protocols would be a plus. Join a supportive team where you can develop your skills and make a difference in users' experiences.
You'll be taken to the original listing on CareerJet to apply.