As an L2 Engineer at Uptime, you'll provide essential IT support focusing on Microsoft technologies. This role is perfect for someone with a solid background in Azure and Intune, looking to grow in a dynamic environment.
Uptime is a managed service provider based in the US, and they are looking for a Level 2 IT Support Engineer to join their team in South Africa. This role primarily involves providing support for Microsoft Azure, Intune, and M365 products. You will be working in a fast-paced environment, helping clients troubleshoot and resolve issues related to these technologies. Your expertise will be crucial in ensuring that clients receive timely and effective support.
In this position, your daily responsibilities will include: • Responding to support tickets and resolving technical issues • Assisting clients with Microsoft Azure and Intune configurations • Providing guidance on M365 applications and services • Collaborating with other team members to improve service delivery
The ideal candidate for this role should have a solid understanding of Microsoft technologies, particularly Azure and Intune. You should be comfortable working during non-standard hours, as the role requires you to be available from 4 PM to 1 AM SAST, Monday to Friday. Strong problem-solving skills and the ability to communicate effectively with clients are essential for success in this position. If you are looking for a role that offers the chance to work with cutting-edge technology and a supportive team, this could be the perfect opportunity for you.
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