Join a dynamic team as an IT Support Engineer, where you'll provide essential support to both education and business clients. This role is perfect for someone who enjoys solving problems and helping others with their IT needs.
As an IT Support Engineer at West Coast Personnel, you will play a crucial role in providing first and second-line support to a diverse range of clients, including educational institutions and businesses. Your day-to-day responsibilities will involve managing and resolving IT support tickets, ensuring that clients receive timely and effective solutions to their issues. You will be part of a growing team that values proactive problem-solving and customer satisfaction.
In this role, you will be expected to troubleshoot and resolve a variety of IT issues, including hardware, software, networking, and security problems. You will also administer and support Google Workspace, which includes user management and issue resolution. Your ability to efficiently manage customer tickets and escalate issues when necessary will be key to your success.
This position is ideal for someone with at least two years of experience in an IT support role, preferably in a managed service provider (MSP) or educational environment. You should have a strong understanding of IT support processes and be comfortable working in a fast-paced setting. If you enjoy helping others and have a knack for technology, this role could be a great fit for you.
Key requirements include: • Minimum of 2 years of experience in IT support • Proficiency in troubleshooting and resolving IT issues • Experience with ticket management systems • Familiarity with Google Workspace administration
If you are ready to take on new challenges and contribute to a supportive team, we encourage you to apply.
You'll be taken to the original listing on PNet to apply.