As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for users needing IT assistance. This role is perfect for someone who enjoys solving problems and helping others with technology.
In this role, you will provide essential desktop support to users, helping them resolve technical issues and ensuring their systems run smoothly. Your day-to-day tasks will involve answering support tickets, troubleshooting hardware and software problems, and assisting users with their IT needs. You will work closely with a team of IT professionals, contributing to a collaborative and customer-focused environment.
Key responsibilities include: • Responding to user inquiries and support requests via phone, email, or ticketing system. • Diagnosing and resolving technical issues related to desktops, laptops, and peripherals. • Installing and configuring software and hardware for users. • Maintaining documentation of support interactions and solutions provided.
This position is ideal for someone with a passion for technology and a desire to help others. You should have at least two years of experience in desktop support or a similar role, along with strong customer service skills. Familiarity with various operating systems and networking concepts will be beneficial, but a willingness to learn is equally important. If you enjoy problem-solving and working in a team, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.