Join a dynamic team as an IT Support Engineer, where you'll provide essential support for a UK-based Managed Service Provider. This role is perfect for someone who enjoys solving technical issues and helping customers.
Collaborative and growth-oriented
As an IT Support Engineer at Growth Resourcing, you'll be part of a dedicated team providing Level 2 support to a UK-based Managed Service Provider. Your main responsibility will be to troubleshoot and resolve technical issues for clients, ensuring they receive top-notch service and support. This role is ideal for someone who thrives in a fast-paced environment and enjoys helping others with their IT challenges.
In your day-to-day work, you will handle a variety of support requests, from basic troubleshooting to more complex technical issues. You will communicate directly with clients to understand their needs and provide effective solutions. Your ability to work well under pressure and maintain a customer-focused approach will be key to your success in this role.
Key responsibilities include: • Troubleshooting Level 2 IT support issues • Communicating effectively with clients • Documenting support requests and resolutions • Collaborating with team members to improve service delivery
To excel in this position, you should have a solid background in IT support, with a focus on customer service. Familiarity with networking fundamentals like DNS, DHCP, and VLANs is a bonus, as is experience with Microsoft Azure and PSA tools like Autotask. If you're looking for a role where you can grow your skills and make a real impact, this could be the perfect opportunity for you.
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