Dial a Nerd is seeking a Remote Support Tier 2 Service Desk Engineer to enhance their technical support team. This role is perfect for someone who loves technology and enjoys helping customers solve their tech issues.
supportive and tech-focused
Dial a Nerd is a tech support company that provides remote assistance to customers facing various technical issues. As a Remote Support Tier 2 Service Desk Engineer, you will play a crucial role in resolving customer inquiries and ensuring their technology runs smoothly. Your day-to-day tasks will involve troubleshooting problems, setting up devices, and providing guidance on software applications.
In this role, you will be responsible for: • Responding to customer support requests via email, phone, or ticketing system within service level agreements (SLA) • Troubleshooting technical issues related to Windows and Mac operating systems, as well as Microsoft Office applications • Setting up and configuring desktops, laptops, and printers • Managing network connectivity issues, including LAN, WAN, and Wi-Fi configurations • Assisting with data backups and recovery processes, as well as managing Active Directory users
The ideal candidate will have at least three years of experience in a technical support role and possess strong communication skills. You should be comfortable working in a fast-paced environment and be able to multitask effectively. Familiarity with CRM and RMM tools, as well as basic knowledge of Acronis backup software, will be beneficial. If you are passionate about technology and enjoy helping others, this position could be a great fit for you.
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