As an IT Support Technician II at Dedicated IT, you'll play a crucial role in helping healthcare clients manage their technology needs. This position is perfect for those who enjoy problem-solving and providing excellent customer service in a fast-paced environment.
supportive and growth-oriented
Dedicated IT is a leading Managed Service Provider focused on the healthcare sector. As an IT Support Technician II, you will be part of a dedicated team that provides technical support to healthcare clients. Your main responsibilities will include answering incoming calls, managing email tickets, and resolving technical issues efficiently while adhering to service level agreements (SLAs). You'll also have the opportunity to mentor junior team members, enhancing your leadership skills.
In this role, you will work with various technologies and systems, gaining hands-on experience that will help you grow your technical abilities. The company emphasizes collaboration, ownership, and empathy, so you'll need to be a team player who is willing to go the extra mile for clients and colleagues alike.
Ideal candidates will have a strong background in customer service and technical troubleshooting, with at least two years of experience in a similar role. You should be comfortable working in a fast-paced environment and be ready to tackle challenges head-on. Strong communication skills are essential, as you'll be interacting with clients and team members regularly.
If you are looking for a role that offers career growth, a supportive culture, and the chance to make a real impact in the healthcare industry, this position could be a great fit for you.
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