The ICT Assistant role at the Western Cape Provincial Parliament is perfect for someone with a solid background in IT support. You'll be the go-to person for technical issues, helping both Members and staff with their ICT needs.
Professional and structured, with a focus on public service.
As an ICT Assistant at the Western Cape Provincial Parliament, you'll play a vital role in ensuring the smooth operation of our ICT infrastructure. Your main responsibility will be to provide first and second-level support to Members and staff, addressing technical issues and ensuring they have the tools they need to perform their duties effectively.
Your day-to-day tasks will include offering desktop support, troubleshooting technical problems, and managing helpdesk requests. You'll also assist with onboarding new users and provide basic training on various business applications, including Microsoft Office, SharePoint Online, and Teams. Your ability to communicate clearly and provide excellent customer service will be essential in this role.
This position is best suited for someone with at least three years of hands-on experience in IT support within a structured environment. You should be comfortable working with various software applications and have a knack for solving problems efficiently. A strong understanding of ERP systems and experience in training users will be advantageous.
In summary, if you're a skilled IT support technician who enjoys helping others and thrives in a professional setting, this role could be a great fit for you. Your contributions will directly impact the effectiveness of the Parliament's operations, making it a rewarding opportunity.
You'll be taken to the original listing on PNet to apply.