Join a dynamic team as a Software Implementation and Support Technician, where you'll tackle real-world technical challenges. This role is perfect for someone who enjoys customer interaction and has a strong technical background in software and networking.
As a Software Implementation and Support Technician, you'll be part of a dedicated software team that focuses on delivering critical software solutions across Africa. Your role will involve working directly with customers to provide technical support and ensure smooth implementation of software systems. If you enjoy solving technical problems and working in a hands-on environment, this position is a great fit for you.
Your daily responsibilities will include: • Providing first-line technical support to customers via the Call Centre • Troubleshooting issues related to SQL and networking • Assisting with the implementation of software solutions on-site when necessary • Collaborating with team members to enhance customer satisfaction and resolve technical challenges
To succeed in this role, you should have a strong background in software support, particularly with Microsoft SQL environments. A minimum of five years of experience is required, along with excellent communication skills to interact effectively with customers. This position is ideal for someone who thrives in a customer-facing role and is comfortable working with various technologies, including cloud platforms and servers.
If you're looking for a long-term opportunity where you can make a real impact, this role offers a chance to grow your skills while supporting mission-critical software solutions.
You'll be taken to the original listing on PNet to apply.