As a Senior Call Centre AI Engineer, you'll be at the forefront of developing AI solutions for voice interactions. This role is perfect for those with a strong background in Python and natural language processing.
In this role, you'll be part of a dynamic team dedicated to enhancing call centre operations through AI technology. Your main focus will be on developing and implementing natural language processing models that improve how voice agents interact with customers. This hands-on position requires a solid understanding of Python and experience with AI voice agents.
Your daily responsibilities will include: • Developing NLP models for intent classification and sentiment analysis • Working on topic detection to enhance customer interactions • Scoring agent performance to ensure high-quality service
This role is ideal for someone who thrives in a tech-driven environment and is passionate about leveraging AI to improve customer experiences. You should have a strong foundation in Python and be familiar with AI technologies, particularly in voice applications. If you're looking to make a significant impact in a growing team, this position could be a great fit for you.
Overall, the Senior Call Centre AI Engineer will play a crucial role in shaping the future of customer service through innovative AI solutions. Your expertise will help the team deliver cutting-edge voice AI technology that meets the evolving needs of clients.
You'll be taken to the original listing on CareerJet to apply.