Active Recruit is looking for experienced Desktop Support Engineers to join their team in Cape Town. This role is ideal for those with a strong background in providing technical support in high-volume environments.
Active Recruit is a recruitment agency based in Cape Town, specializing in connecting skilled professionals with opportunities in IT and support services. They are currently seeking experienced Desktop Support Engineers who can provide first and second-line technical support to end-users. This role is crucial for ensuring that users have a seamless experience with their desktop and laptop systems.
In this position, you will be responsible for troubleshooting hardware and software issues, assisting users with technical queries, and ensuring that all support requests are handled efficiently. You will work in a high-volume environment, which requires strong problem-solving skills and the ability to communicate effectively with users.
Key responsibilities include: • Providing technical support for desktop and laptop systems • Troubleshooting hardware and software issues • Assisting users with technical queries • Documenting support requests and resolutions
The ideal candidate will have at least two years of dedicated Desktop Support experience, particularly in a BPO or managed services setting. Strong customer service skills and the ability to work under pressure are essential. If you thrive in a fast-paced environment and enjoy helping others with their technical challenges, this role could be a great fit for you. Candidates with a background in other IT disciplines will not be considered unless they have substantial Desktop Support experience.
You'll be taken to the original listing on PNet to apply.