As a Senior Helpdesk / IT Operations Engineer, you'll be the go-to person for resolving complex technical issues. This role is perfect for someone with a strong background in networking and cloud technologies.
In this role, you will be responsible for providing high-level support for complex technical incidents related to systems, networks, and cloud services. Your expertise will be crucial in troubleshooting and resolving issues in hybrid network environments, ensuring seamless connectivity for users. You will act as the senior escalation point, guiding junior team members and collaborating with other IT professionals to deliver effective solutions.
Your day-to-day tasks will include: • Supporting and troubleshooting VPN and cloud connectivity issues • Managing identity management systems • Working with various networking technologies, including routing, DNS, and VLANs • Collaborating with cross-functional teams to enhance network security and performance
This position is ideal for someone with a solid background in networking and cloud technologies, who enjoys solving complex problems and mentoring others. You should have at least five years of experience in IT support or operations, with a strong understanding of both cloud platforms and traditional networking principles. If you thrive in a fast-paced environment and are eager to work with cutting-edge technologies, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.