As a First Line IT Support Engineer at Daisy Business Solutions, you'll be the first point of contact for clients needing technical assistance. This role is ideal for someone with a passion for technology and a desire to help others.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you'll be responsible for providing technical support to clients, ensuring their IT issues are resolved quickly and efficiently. You'll work closely with clients to understand their needs and provide updates on their support requests.
Your daily tasks will include responding to support tickets, troubleshooting technical issues, and assisting clients with their IT queries. You'll be the first point of contact for clients, so excellent communication skills are essential. This role is perfect for someone who enjoys problem-solving and helping others navigate their technical challenges.
Key responsibilities include: • Providing first-line support to clients via phone, email, or chat • Troubleshooting and resolving technical issues • Keeping clients updated on the status of their support requests • Documenting support interactions and solutions in the system
To succeed in this role, you should have 1-2 years of experience in a help desk or support environment. A basic understanding of network operations will also be beneficial. If you're eager to learn and grow in the IT field, this position offers a great opportunity to start your career.
You'll be taken to the original listing on CareerJet to apply.