Join a dynamic software team as a Software Support Technician, where you'll provide essential support and training to customers. This role is perfect for someone with a solid background in software troubleshooting and MS SQL environments.
As a Software Support Technician at Network IT, you will be part of a leading industrial technology and software solutions company. Your primary responsibility will be to provide both remote and on-site support to customers, ensuring they have a seamless experience with the software products. You'll troubleshoot and resolve software issues logged through the support desk, manage support tickets, and assist with software upgrades and database maintenance.
In this role, you will also provide technical training to customers, helping them understand how to effectively use the software. Collaboration with internal teams is key, as you'll support software-related project implementation and commissioning activities. Your expertise in MS SQL environments will be crucial in assisting customers with server maintenance and support.
This position is ideal for someone with at least five years of experience in software support, particularly in MS SQL. A National Diploma in Information Technology or relevant IT certifications is required. If you enjoy problem-solving and working closely with customers to enhance their software experience, this role could be a great fit for you.
Key responsibilities include: • Troubleshooting and resolving customer software issues • Providing technical support and guidance • Assisting with customer server maintenance • Managing and updating support tickets • Supporting software-related project implementation
If you are ready to take on a challenging yet rewarding role in a professional and customer-focused environment, we encourage you to apply.
You'll be taken to the original listing on PNet to apply.