As a First Line IT Support Engineer, you'll be the first point of contact for clients needing technical assistance. This role is perfect for someone who enjoys solving problems and helping others.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will provide essential technical support to clients, ensuring their issues are resolved quickly and efficiently. Your day-to-day tasks will involve answering support queries, troubleshooting technical problems, and guiding clients through solutions.
You will be responsible for: • Responding to client inquiries via phone, email, or chat • Diagnosing and resolving technical issues • Escalating complex problems to higher-level support when necessary • Keeping detailed records of client interactions and solutions provided
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. Strong communication skills and a customer-oriented mindset are essential. While prior experience in IT support is beneficial, it is not mandatory, making this role suitable for entry-level candidates eager to learn.
If you are looking to kickstart your career in IT and enjoy helping others, this role could be a great fit for you. Join a team that values growth and client satisfaction, and contribute to the success of a leading business solutions provider.
You'll be taken to the original listing on CareerJet to apply.