As a 1st Line Support Technician, you'll be the first point of contact for users needing help with Microsoft 365 and other desktop-related issues. This role is perfect for someone who enjoys solving problems and helping others.
supportive and dynamic
Growth Resourcing is looking for a proactive 1st Line Support Technician to join their team in Umhlanga, KwaZulu-Natal. In this role, you'll be responsible for assisting users with their Microsoft 365 and desktop-related queries. Your main goal will be to ensure that users receive timely and effective support, making their experience as smooth as possible.
On a daily basis, you will manage support tickets through the CRM/helpdesk system. This involves accurately recording, updating, and resolving issues that users face. You'll need to communicate clearly and effectively, ensuring that users feel supported throughout the process.
This position is ideal for someone who enjoys working in a customer-focused environment and has a knack for troubleshooting technical issues. If you are eager to learn and grow within the IT support field, this role could be a great fit for you.
Key responsibilities include: • Responding to user inquiries regarding Microsoft 365 and desktop issues • Managing and updating support tickets in the helpdesk system • Providing excellent customer service and support
To succeed in this role, you should have a good understanding of Microsoft 365 and a passion for helping others. Strong communication skills and a proactive attitude will also be essential for your success as a 1st Line Support Technician.
You'll be taken to the original listing on CareerJet to apply.