This internship at Sanlam offers a chance to gain hands-on experience in the financial services industry. You'll support technology solutions, assist with project documentation, and collaborate with various teams to enhance user experience.
Supportive and growth-oriented, with a focus on empowering clients and employees.
**Who are we?** Sanlam, is dedicated to support, grow and empower clients with affordable, easy and suitable solutions, primarily through face\-to\-face intermediary channels, but also directly. We have approximately 2,400 tied advisors and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS As part of SanlamConnect, Succession Financial Planning (SFP) is a financial services provider with a focus on the Registered Financial Advisor (RFA), looking to grow a professional practice while offering holistic financial planning to their clients. SFP is a wholly owned subsidiary of the Sanlam Group.**What will you do?** **This is a 12\-month contract position allowing the incumbent to gain relevant work experience in the financial services industry. The individual will be exposed to training, mentoring and office administration whilst being part of an administrative team at SFP. The responsibilities will include:** * Support the implementation of new technology solutions (products). * Assist with project timelines, tracking, and documentation. * Gather and document system requirements for new features and enhancements. * Conduct system and functionality testing to ensure proper performance and a positive user experience (UX). * Identify and document defects, communicate issues to relevant teams, and follow up on resolution. * Collaborate with developers and cross\-functional teams to implement system changes and enhancements. * Troubleshoot errors, handle business support queries, and resolve production system issues. * Contribute to quarterly reporting and analytics. * Identify opportunities to optimise and innovate within the operations environment. * Assist in the development and maintenance of solutions under guidance from senior developers. * Provide administrative and technical support to the team and line manager. * Collaborate with stakeholders (e.g. Business Analysts, Data Science, Business Owners, etc.). **What will make you successful in this role?** **Qualifications \& experience:** * A relevant matric qualification * A completed three\-year diploma/degree in Information Technology, Computer Science, Information Systems, Software Engineering and/or Similar * Project Management, Change Management (advantageous) * Preferably no or very limited previous working experience * Exposure to AI coding and development **Knowledge and skills:** To be successful you will need to demonstrate good experience in: * Proficiency in Microsoft Office and strong foundational knowledge of IT systems and operations. * Basic understanding of software development...
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