Hotel Manager

**Job Purpose** Overall and direct responsibility and accountability for the management of the hotel operation and teams, with specific regard to maximising hotel revenues and occupancies, maintaining hotel standards, driving exceptional customer experiences and creating synergy between functions across the property in line with budgets and legislative requirements. **Key Performance Areas** **Delivered Hotel Plan \& Results** * Understand the Group strategies and Unit strategy and operationalise objectives and deliverables for the hotel * Facilitate the programme management and achievement of milestones and deliverables * Investigate operational practices and benchmark with leading trends and technology within the hotel industry * Identify and investigate new opportunities to streamline, integrate and optimise processes and services for the property * Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability * Provide clear delegation of authority and accountability for deliverables at all levels * Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property * Create synergy and alignment of CVP across the hotel functions * Elicit new business opportunities and leverage relationships to promote revenues, competitive edge and business growth * Manage increase in revenue and sales **Hotel Governance \& Standards:** * Oversee the development and review of room and hotel standard operation procedures and the application against 4 / 5\-star grading standards * Conduct regular walkabouts of the business unit (including front of house and back of house areas) to ensure the hotel and grounds are aesthetically attractive and secure, and that there is compliance with various standards, regulations and legislation * Manage and co\-ordinate internal audit processes and conduct quality assurance, ensure procedural compliance * Implement sufficient control measures (including systems and processes) \& checks within each department to mitigate any risk to the business. * Drive a SHE management culture and ensure all staff are trained. * Work with internal stakeholders and business partners (maintenance, finance, HR, and security) to identify risk areas and address these making recommendations; changes and enhancements * Maintain management presence * Identify and optimize service delivery * Manage any non\-compliance **Hotel Product \& Innovation:** * Monitor service offering / products and pricing across the property with specific reference to: + 4 / 5 star Hotel and Rooms standards and offerings. + Culinary standards and offerings + Food and beverage operations + Conferencing technology, services and offerings * Conduct an analysis of global industry hotel, rooms and F\&B retail trends * Drive strategies and projects aimed at differentiating products and service offerings in line with trends in the industry ensuring SI offering is innovative...