Help desk Supervisor (Facilities Management)

Tsebo Solutions Group is a prominent player in facilities management across Africa, dedicated to providing integrated solutions that enhance customer experiences. As a Help Desk Supervisor, you will oversee a team responsible for addressing user queries and ensuring that service delivery meets high standards. Your leadership will be crucial in maintaining a positive work environment and achieving service level agreements (SLAs).

In this role, you will manage daily operations, ensuring that your team is equipped to handle customer inquiries efficiently. You will also focus on process improvement, identifying areas where the team can enhance service delivery and customer satisfaction. Regular training and support for your team will be part of your responsibilities, helping them grow and excel in their roles.

Key responsibilities include: • Supervising the help desk team to ensure timely resolution of user queries • Monitoring service delivery to maintain high standards of customer experience • Implementing process improvements to enhance efficiency • Ensuring compliance with service level agreements (SLAs)

This role is ideal for someone with a strong background in customer service and team management. If you have experience in IT support and a passion for improving processes, you will thrive in this position. A minimum of three years in a similar role is required, along with excellent communication and leadership skills.