As a Service Desk Technician at Cape Union Mart, you'll be the first point of contact for IT support. This role is perfect for someone who enjoys helping others and solving technical issues.
Cape Union Mart is looking for a Service Desk Technician to join their team in Cape Town. In this role, you will provide essential first-line support to ensure that IT issues are resolved quickly and professionally. Your day-to-day tasks will involve handling incoming IT support calls and requests, prioritizing urgent matters, and ensuring a smooth resolution process for users.
You will be responsible for: • Responding to IT support requests via phone, email, or in-person • Troubleshooting hardware and software issues • Escalating complex problems to higher-level support when necessary • Documenting issues and solutions in the ticketing system
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. Strong communication skills and a customer-oriented mindset are essential, as you will be interacting with various team members and users across the company. While prior experience in IT support is beneficial, a willingness to learn and a positive attitude are equally important.
If you are looking to start your career in IT support and want to be part of a collaborative and customer-focused team, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.