As a Senior Support Engineer at Ovations Technologies, you'll play a crucial role in maintaining operational standards and providing after-hours support. This position is ideal for someone with strong technical skills and a passion for problem-solving.
Ovations Technologies is looking for a Senior Support Engineer to join their team in Johannesburg. In this role, you will be responsible for providing standby and after-hours support, ensuring that any major incidents are coordinated effectively. Your expertise will help define operational standards and contribute to security hardening initiatives within the company.
You will work closely with various teams to troubleshoot and resolve issues, ensuring that systems are running smoothly. This role requires a strong understanding of tools like Kubernetes, Terraform, and Ansible, as well as a solid foundation in ITIL practices. Your day-to-day tasks will involve monitoring systems, responding to incidents, and implementing best practices for service delivery.
The ideal candidate for this position is someone who thrives in a fast-paced environment and enjoys tackling complex technical challenges. You should have a proactive mindset and be comfortable working independently, especially during after-hours support. Strong communication skills are essential, as you will be coordinating with different teams and stakeholders.
Key requirements for this role include: • Proficiency in Kubernetes, Terraform, and Ansible • ITIL Foundation certification or equivalent experience • Experience in service desk operations
If you are looking for a role that combines technical expertise with a focus on operational excellence, this position at Ovations Technologies could be a great fit for you.
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