As a Service Desk Support Incident Analyst, you'll play a key role in ensuring customer satisfaction through effective ticket management. This position is ideal for someone who enjoys problem-solving and working directly with clients.
In this role, you'll be part of a team dedicated to providing excellent service desk support. Your main responsibility will be managing and tracking tickets to ensure they meet customer requirements. You'll need to review ticket content regularly and identify any issues with adherence to logging protocols. This is crucial for maintaining the quality of service provided to clients.
Your day-to-day tasks will involve collating data from various tickets and cases, which will help in identifying trends and areas for improvement. You'll also be expected to communicate effectively with customers to resolve their issues promptly. This role suits someone who is detail-oriented and enjoys working in a fast-paced environment.
Key responsibilities include: • Managing ticket movement and ensuring timely responses • Reviewing ticket content for compliance with protocols • Collating and analyzing data from tickets • Communicating with customers to address their needs
To succeed in this position, you should have a strong foundation in ticket management and customer service. Familiarity with ITIL practices is a plus, but not mandatory. If you're looking to start your career in IT support and enjoy helping others, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.