As a 2nd Level IT Helpdesk Engineer, you'll provide support to users and resolve technical issues. This role is ideal for someone with a solid understanding of IT systems and a passion for helping others.
Supportive and focused on growth.
In this role, you'll be part of a dedicated IT support team based in Umhlanga, KwaZulu-Natal. Your main responsibility will be to assist users with technical issues, ensuring they have the tools and support they need to work efficiently. You'll handle more complex problems that go beyond first-level support, making your role crucial in maintaining smooth operations within the company.
Your day-to-day tasks will include troubleshooting hardware and software issues, managing user accounts in Active Directory, and providing guidance on best practices for using Microsoft Windows environments. You'll also need to understand networking concepts, particularly VLANs, to help resolve connectivity issues.
This position suits someone with a solid background in IT support, particularly those who enjoy problem-solving and have a customer-oriented mindset. You'll need to be comfortable working independently while also collaborating with your team to ensure all user issues are addressed promptly.
Key requirements for this role include: • Proficiency in Microsoft Windows Server administration • Experience with Microsoft Windows 10/11 Desktop Operating Systems • Familiarity with Active Directory • Understanding of VLANs and networking concepts • (Desirable) MS-102: Microsoft 365 Administrator certification
If you're looking to advance your IT career in a supportive environment, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.