As an Area Coach, you'll oversee the operations of multiple restaurants, ensuring they meet sales and operational targets. Your role involves managing staff, driving sales, and maintaining high standards of quality and compliance.
Fast-paced and focused on operational success.
A vacancy exists in the Operations Department for an Area Coach. Reporting to the Operations Manager this position will be responsible for the operations of multiple restaurants (2 \- 6\) within a designated area with the primary responsibility and accountability to achieve Employee P\&L, Customer, Profits and Sales targets and operational efficiencies and excellence within Standard Operating Procedures (SOP) and set policies and procedures. KEY RESPONSIBILITIES * Ensure that staffing levels are determined as per business levels and requirements. * Ensure that all reporting and control procedures in the areas of operational compliance, CHAMPS, management control, production, hygiene, safety, maintenance and general administration are in place and are completed in accordance with Company’s policy and procedures. * Maximise sales and profit through operational excellence, effective implementation of marketing promotions and identifying and recommending sales growth opportunities, coordinate price changes, alert Marketing Manager/Principal Operator/Franchisee to competitive activities within area and recommend action. * Maintain and develop restaurants within the Area of jurisdiction to the highest standards of product quality and CHAMPS Standards. Recommend and implement action plans to ensure continued progress in all elements of CHAMPS and operation excellence. * Evaluate performance of restaurant Management in area against established targets, implement plan to improve performance and ensure achievement of monthly objectives for restaurants. * Oversee prompt and appropriate resolution of all complaints (health inspectors, customers and employees etc) within the area. * Inform Market Manager/Principal Operator/Franchise of serious matters and other issues that may arise that may result in legal action. * Oversee management training and designated certification, including Developing Champions and Team Member Training. * Ensure internal security is kept at a maximum level according to company policy and procedures. * Ensure that management and staff are aware of company policies and procedures and implements company programmes initiated by various departments. * Drives sales through implementation of BYA programs * Formulate and implement an Area Bench Plan. INHERENT REQUIREMENTS FOR THE JOB * Prior restaurant managerial experience in the QSR Industry. Grade 12 and a preferably a relevant tertiary qualification. * At least 12 months in current role. * English Proficiency, Numeracy Proficiency, Computer Literate, Financial Acumen. * Computer Skills – knowledge of MS Office, including Word, Excel and Outlook * Leading Multiple Restaurants (LMR) Certified (Internal Applicants)
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